- 14-Day Satisfaction Guarantee: Request a return or exchange within 14 days of delivery.
- Fast & Hassle-Free Process: We make it simple to resolve issues.
- Transparent Policies: No hidden fees or fine print.
Eligibility
To qualify for a return or exchange:
✅ Item must be unused, unopened, and in its original packaging.
✅ Proof of purchase (order number/invoice) is required.
❌ Final sale items (e.g., clearance products) are not eligible.
Note: We reserve the right to deny returns that don’t meet these criteria.
How to Initiate a Return or Exchange
- Contact Us First: Email support@buydelta8vape.com.au or message us via live chat with your order number and reason for return/exchange.
- Wait for Approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number and instructions.
- Ship Your Item: Securely package the product and include the RMA number. Return to:
Delta 8 Australia Returns
[Insert Warehouse Address] - Processing: Once received, we’ll inspect the item and process your refund/exchange within 5–7 business days.
Refunds
- Timing: Refunds are issued to your original payment method within 7–10 business days after approval.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
Exchanges
Need a different product, strength, or flavor? We offer exchanges for:
- Items damaged during shipping.
- Incorrect products sent.
- Unopened products (subject to availability).
Note: If your desired exchange item is out of stock, we’ll issue a refund instead.
Damaged or Defective Products
If your item arrives damaged or defective:
- Notify Us Within 48 Hours: Send photos of the product and packaging to support@buydelta8vape.com.au
- Fast Resolution: We’ll ship a replacement immediately or issue a full refund.
FAQ
Q: How long do refunds take to appear in my account?
A: Depending on your bank, it may take 7–14 business days after processing.
Q: Can I return a product after opening it?
A: For safety reasons, we can’t accept opened items unless they’re defective.
Q: Who pays for return shipping?
A: Customers cover return shipping unless the error was ours (e.g., wrong item sent).
Q: What if I received the wrong order?
A: Contact us immediately! We’ll send the correct item and cover return shipping.
Contact Us
Need help? Reach our support team:
- Email: support@buydelta8vape.com.au (24/7)
- Live Chat: Available Mon–Fri, 9 AM–5 PM AEST
Important Notes
- All returns must comply with Australian Consumer Law.
- Delta 8 Australia is not liable for returns lost in transit. We recommend using tracked shipping.
- This policy applies only to purchases made directly through our website.
Delta 8 Australia – Elevating Wellness, Naturally.
Disclaimer: This policy is subject to change. For questions about cannabinoid products, consult a healthcare professional.
